Warranty2024-02-29T05:35:38+00:00

Warranty

This warranty only applies to the purchase which happened in ergomaker.com .

The products bought from retailers and other third parties will not benefit from this warranty.

Product Covered

For the standing desk, we provide 5-year warranty for desk frame, 3-year warranty for motor and free technical support for a lifetime.

For desk converter, we provide 2-year warranty and free technical support for a lifetime.

In the rare event that anything goes wrong with the products within the warranty period, we’ll take care of the problem with replacement items at no cost to you. And, we cover the cost of shipping them to you.

The warranty does not cover normal wear and tear to the desktop surface, scuffing of the paint or modifications to the product.

Coverage Exceptions

  • Products manufactured by other sellers.
  • Anyone but the original purchaser of the product. Warranty is non-transferable.
  • Normal wear and tear over time, including dents, scratches, stains, fading, and tears.
  • Cost reimbursement of assembly services.
  • Changes in finishes or colors, including colorfastness and fading due to exposure to direct sunlight or aging.
  • Damage due to improper assembly/disassembly.
  • Damage caused by improper cleaning supplies or product modifications, misuse, abuse or floods, fire, hurricanes.
  • Imprinting and scratching due to writing instruments or other sharp objects
  • Scratch & dent or open box products.

Replacement of your defective product

Ergomaker will replace the defective parts of the products purchased from our site, and picture or videos of your defective parts are needed to let us better confirm the situation you’ve meet. In most circumstance we will send you the replacement parts after confirmed through our partner, and this replacement delivery do not support other next-day/same-day delivery services. If you need next-day/same-day delivery services in special circumstances, please contact us.

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