Orders sold from ergomaker.com ship free to the 48 states in the contiguous U.S. (Except Islands of America)
For U.S. Military Post offices, please contact us for shipping quotes to APOs, FPOs, and DPOs and to place your order.
Currently we only choose UPS and FedEx as our logistics carriers. If you have any questions about this, please contact us.
We only provide ordinary express services, and currently do not support other next-day/same-day delivery services. If you need next-day/same-day delivery services in special circumstances, please contact us.
You might need to pay sales tax when buying something from our website, depending on your area and the applicable state and local tax regulations. During the checkout process, the precise tax amount and information will be computed and presented.
It is crucial to realize that tax laws vary from jurisdiction to jurisdiction, and as a result, the final tax calculation will be based on the shipping address or the final location of the acquired goods. We have no influence over how these taxes, if any, are determined and levied by the relevant local or state authorities.
To determine the precise tax cost associated with your transaction, it is advisable to verify the tax information presented during the checkout process. Please feel free to contact our customer support staff if you have any more questions or worries about taxes; they will be pleased to help.
Please be aware that any updates or modifications to state and local tax legislation may cause this tax policy to change. We value your cooperation and understanding in adhering to the relevant tax requirements.
We promise that all products are in good condition before leaving the warehouse.
Generally, we will ship the products within 1-3 working days after you place your order, this is only applicable to in-stock products.
For mass production orders the lead time varies from 7–30 days.
For pre-sale products, we will have clearly marked information on the product page and announce the specific information according to the specific situation.
We cannot guarantee the delivery time under special circumstances, such as natural disasters, government actions, social anomalies, etc. If there are special circumstances, we will inform you on the homepage of the store.
Inspecting Shipment for Damage or Lost Packages
Our sit stand desks are large and rather heavy. Do not sign for a package before you inspect it. First, inspect the box for obvious damage. We then recommend that you open the box that contains the desktop to inspect for concealed damage. Once the driver leaves it becomes the buyer’s responsibility to file a claim. Call the carrier immediately for instructions or visit their website for detailed instructions.
If a product is damaged or missing : contact us within 7 days of delivery date, provide your order number and tracking number; provide pictures or videos of the damaged product and packaging in order to make a claim; for missing packages you can provide shortcuts of your delivery transit progress of FedEx or UPS.
We normally do not support changing the address after the products have been sent out since we distribute through partners, preventing damage or loss of the products during several transfers.
Please first get in touch with us if you still wish to update the address.
Please be aware that even if we agree to change your address for you, we can only do so once, and any further shipping expenses, product damage, etc. will be your responsibility entirely or in part (depending on the situation).
As a result, we advise you to double-check the address before making a purchase.